Your front desk, off the phone — back with patients.
Appointments taken in-chat, reminders that cut no-shows, FAQs answered at midnight, recall campaigns that actually go out — all on WhatsApp, PDPA-compliant, in BM, English, or Mandarin.
Three calls ringing. A queue at the counter.
No-shows
Every empty slot is unrecoverable revenue. Automated reminders with one-tap reschedule typically cut no-shows by 30%+ (industry benchmark — we baseline yours in month one).
After-hours enquiries
Patients decide where to go at night — opening hours, price of scaling, availability tomorrow. Whoever answers first gets the visit. The AI answers in 5 seconds.
Silent recalls
Six-month dental checkups, annual screenings, vaccine schedules — recall lists sit in your system while chairs sit empty. Automated recall campaigns fill them.
What we deploy.
AI Front Desk
Answers every WhatsApp in seconds: services, prices (deterministic — never improvised), directions, panel/insurance questions, in the patient's language.
Booking + Reminders
Slots offered in-chat, synced to your calendar, day-before and morning-of reminders, one-tap reschedule that refills the gap.
Triage boundaries
Strict, doctor-approved flows: the AI never gives medical advice — it routes urgency (red-flag symptoms → 'go to ER now / call us'), everything else to appointments.
Recall campaigns
Automated, PDPA-compliant recalls for checkups and follow-ups, plus post-visit review requests that build your Google rating.
- →Front desk AI + booking + reminders + recalls
- →Doctor-approved triage boundaries
- →PDPA-compliant data handling
- →Human handover to your staff, any time
- →Live in 7–14 days
- →Monthly report: bookings made, no-show rate, hours saved
Multi-branch clinic group? We deploy at group level with central analytics — ask about Lane 2 engagement terms.
Frequently asked questions
Will the AI give medical advice?
No — this is a hard boundary, configured with your doctors. The AI handles logistics (appointments, hours, prices, directions, preparation instructions you approve) and routes anything clinical to your team. Red-flag symptom mentions trigger an immediate 'seek urgent care' response and staff alert.
Is patient data safe?
The system is PDPA-compliant: consent-based messaging, PII minimization, Malaysian data-handling standards, and full audit trails. We don't integrate with your EMR unless you ask for it as a scoped project.
Our patients are older — will they use this?
They already WhatsApp you; that's the point. Nothing changes on the patient side — same number, same app, just instant answers. Anyone who wants a human gets one immediately.
What does the front desk team do then?
The work only humans can do: patients in the room, payments, clinical coordination. Clinics typically reclaim several staff-hours a day — the AI takes the phone-and-WhatsApp churn, not the jobs.
How do we start?
Message the demo above, then send us your services and price list. We build your clinic's agent on a private test number within 48 hours. Go-live in 7–14 days after your sign-off.
Fewer no-shows by next month.
Send your service list and we'll build your clinic's demo agent within 48 hours — test it on a private number before anything goes live.
No pitch deck. A working demo, then a conversation.